Deb Conner DDS MS

Policies

Our forms have all the details of our policies. You can also talk to Tricia, our practice manager, if you have any questions. Basically, here’s a brief description of our main policies.

Scheduling

We will do our best to work with your schedule. When we make an appointment for you, that time is yours and yours alone. We do not double-book. We also strive to be on time. However, root canal procedures are sometimes unpredictable (for example, someone takes twice as long to get numb as we expect). So, if we anticipate being more than 15 minutes late for your appointment, we will call you so you can adjust your schedule. That also means we need you to be on time so the patients after you are not delayed. Feel free to call before leaving for your appointment to make sure we are running on time.
Our regular business hours are Monday through Thursday from 7:30 am to 5:30 pm. We keep two emergency appointments each day to take care of people in extreme pain.

Financial policies

We understand that root canal treatments are costly procedures and we try to work with you and your financial needs. We deal with all insurance carriers and will do what we can to help you maximize your benefits. You can discuss the specifics of your dental insurance with our office.
We accept credit cards (Visa, Master Card, and Discover Card), personal checks, and cash.
We also work with Care Credit and can provide 6 months of interest-free financing (if you need a longer time period, that is available at an interest rate set by Care Credit).
We do ask that you remember we too have bills to pay so you are ultimately responsible for the cost of your treatment.

Endodonics consent

While serious complications associated with root canal therapy are very rare, we would like our patients to be informed about the various procedures involved in endodontic therapy and have your consent before starting treatment. We will review the risks and options with you.

HIPAA consent

That wonderful HIPAA stuff! Basically, we need your consent to talk to your dentist and insurance company about your visit with us. You can see the details on our patient forms.

Privacy Policies

Besides our HIPAA policies to protect your health information, we protect your personal information such as phone numbers (mobile, land, work) and financial details as well. On our Patient Information form we ask how you prefer to be contacted by our office, including by text. If you choose text, standard SMS policies and practices apply. 

SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes. We use it for contacting you about your appointments and treatment-related issues. Frequency depends on how often we need to contact you for these purposes. Carriers may charge fees for each message sent or received. These fees can vary based on the carrier's pricing structure and whether the message is sent domestically or internationally. To opt-out later, simply reply with STOP. For assistance, reply HELP. You can see the form on our patient forms page.